Processing Time & Payments
WHAT IS YOUR PROCESSING TIME?
At Ondibu Hair, we source our hair to complete your order. All orders are considered custom made and undergo processing before shipment. Orders take approximately 14-21 business days from the time of order to receive.
**Please note: This does not apply to custom invoice orders, we will notify of the processing and shipping time before placing your order, and your invoice is sent to you.
If you have any questions regarding our processing or shipping, please feel free to contact us before placing your order at firstname.lastname@example.org
Business days are considered Monday-Friday, excluding federal holidays. All orders placed over the weekend or Federal holidays will begin processing the following business day.
- Order processing is completed in the order in which they are placed in our system. As we cannot expedite orders, please refer to our shipping page for approximate shipping & arrival times.
- During promotions, shipping times will be extended. Refunds will not be permitted. Once your order is complete, all sales are final.
During holidays and promotions, shipping delays may occur. Thank you in advance for your patience.
- At times, order confirmation emails may be delayed due to high order volume. Please contact us if you have not received your order confirmation email after 24 hours of completing your purchase.
CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
- Ondibuhair.com products items cannot be reserved by placing them in your cart as product availability is extremely limited.
- We accept payments via PayPal, and Sezzle.
WE TAKE FRAUD SERIOUSLY.
- Using a credit card that does not belong to you or claiming an order was falsely placed on your behalf will result in an investigation and possible prosecution. Please note your IP address is logged and verified through our internet security when accessing our website.