Custom made items and orders placed during Ondibu sales/high peek/special requests/promotions do not apply to standard shipping times.

Preorder items will ship in approximately 14 days from the time of order.

If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order.

We highly recommended that you do not make any salon appointments until your order is received. Ondibu Hair will not be responsible for any hair appointment cancellations. 

All orders are subjected to the processing before shipment as our hair is sourced to complete your order. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.

Upon checking out and purchasing the pre-order bundles, your order will typically take approximately three weeks for processing.

Please ensure all your information, including your name, shipping address, phone number, email, and the desired texture/lengths are correct before submitting your order as all sales are non-refundable. We are not responsible for incorrect addresses. Orders cannot be modified once placed, and payment is complete.

Delivery/Arrival Times:

USA / Canada & International

• Free Ground: 4-6 Business Days After Processing 
• Standard Ground: 3-5 Business Days After Processing
• Expedited Air: 1-3 Business Days After Processing 

Customs and Duty Taxes

• All international orders are shipped via UPS or DHL depending on your location. Items shipped outside of the United States may be subject to import duties, taxes, and charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Ondibu Hair. 
• Ondibu Hair is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from UPS/DHL to the local carrier in your country or air and group transportation strikes or delays once the package has exited the United States.
• Please check with your country's customs office to determine what these additional costs will be before placing your order.

All Shipping.

• All orders placed over weekends/federal holidays will begin processing the following business day.

• Preorder items will ship in approximately 14 days from the time of order.

• Free shipping will not be available during specific Ondibu promotions.

• Once your order has shipped, you will receive a shipping confirmation notification via text/email depending on your preferred communication method selected at checkout.
• No refunds permitted for refused/abandoned shipments.
• We cannot expedite shipping times or order.
• We cannot combine shipping or refund shipping for multiple order, as each order has separate tracking.
• We cannot modify addresses or honor special mail delivery requests. If you need to do so, please visit https://www.ups.com/us/en/services/tracking/mychoice.page for UPS orders only.
• We ship with UPS for domestic/international orders DHL for international orders depending on your location.
• We are not responsible for any shipping courier delays as they are third party services from Ondibu Hair.
• We are not responsible for any shipping deliveries that may be affected by customs, natural disasters, nor any extra fees, customs or back and charges once the package has left our facility. Customs fees may apply are not included our costs or shipping. Please check with your country’s customs office to determine what these additional costs will be before purchasing; as they are the consumer's responsibility.
• During holidays and promotions shipping time delays may occur. We at Ondibu Hair thank you in advance for your patience.
• ONDIBUHAIR.COM PRODUCTS ARE IN STOCK AND AVAILABLE FOR ORDER (UNLESS OTHERWISE NOTED IN THE PRODUCT DESCRIPTION). ITEMS CANNOT BE RESERVED BY PLACING THEM IN YOUR CART AS PRODUCT AVAILABILITY IS EXTREMELY LIMITED.