Custom Made Items and Orders Placed During Ondibu Sales/High Peek/Special Requests/Promotions Do Not Apply to Standard Shipping Times. 

If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. 

We highly recommended that you do not make any salon appointments until your order is received. Ondibu Hair will not be responsible for any hair appointment cancellations. 

All orders are subjected to the processing prior to shipment as our hair is sourced to complete your order. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be cancelled. 

Please Ensure All Your Information Including Your Name, Shipping Address, Phone Number, Email & The Desired Texture/Lengths Are Correct Before Submitting Your Order as All Sales Are Non-Refundable. We Are Not Responsible for Incorrect Addresses. Orders Cannot Be Modified Once Placed, and Payment Is Complete. Thank You.

Delivery/Arrival Times:

USA / Canada & International

• Free Ground: 4-6 Business Days After Processing 
• Standard Ground: 3-5 Business Days After Processing
• Expedited Air: 1-3 Business Days After Processing 

Customs and Duty Taxes

• All international orders are shipped via UPS or DHL depending on your location. Items shipped outside of the United States may be subject to import duties, taxes, and charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Ondibu Hair. 
• Ondibu Hair is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from UPS/DHL to the local carrier in your country or air and group transportation strikes or delays once the package has exited the United States.
• Please check with your country's customs office to determine what these additional costs will be before placing your order.

 All Shipping.

• Free Shipping Will Not Be Available During Specific Ondibu Promotions.
• All Orders Placed Over Weekends / Federal Holidays Will Begin Processing the Following Business Day.
• Once Your Order Has Shipped, You Will Receive A Shipping Confirmation Notification Via Text / Email Depending on Your Preferred Communication Method Selected at Checkout.
• If You Have Not Received Your Tracking Information Within 3 Business Days. Please Check Your Spam Folders or Contact Our Customer Service Email for Assistance. Sales@Ondibuhair.Com
• No Refunds for Refused/Abandoned Shipments.
• We Cannot Expedite Shipping Times or Orders.
• We Cannot Combine Shipping or Refund for Multiple Orders. Each Order Has Separate Tracking.
• We Cannot Modify Addresses or Honor Special Mail Delivery Requests. If You Need to Do So, Please Visit https://www.ups.com/us/en/services/tracking/mychoice.page For (Ups Orders Only). 
• We Ship with Ups for Domestic/International or Dhl For International Depending on Your Location.
• We Are Not Responsible for Any Shipping Courier Delays as They Are Third Party Services from Ondibu Hair.
• We are not responsible for any shipping deliveries that may be affected by customs, natural disasters, nor any extra fees, customs or back and charges once the package has left our facility. Customs fees may apply are not included our costs or shipping. Please check with your country’s customs office to determine what these additional costs will be prior to purchase; as they are the consumer's responsibility.
• During Holidays and Promotions Shipping Times Delays May Occur. Thank You in Advance for Your Patience.
• ONDIBUHAIR.COM PRODUCTS ARE IN STOCK AND AVAILABLE FOR ORDER (UNLESS OTHERWISE NOTED). YOU CANNOT RESERVE ITEMS BY HOLDING THEM IN YOUR CART AS PRODUCT AVAILABILITY IS EXTREMELY LIMITED.