FAQ – Ondibu Hair

Frequently Asked Questions

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Most Popular Questions

Lets start with the true definition of virgin hair because it’s very important:

Virgin Hair: Human hair that has never been chemically or mechanically manipulated.
Raw Hair: Raw hair, is by true definition, virgin hair. However, the hair industry has been flooded with all types of hair that the word “raw” needed to be incorporated to properly differentiate between real virgin hair, “raw”, and processed virgin hair.

Real virgin hair will come in 3 basic textures; Straight, Wavy, & Curly. Anything else is processed. Body Wave, Kinky Curly, Exotic Curly, Loose and Deep Wave are all examples of processed virgin hair.

The main advantages to having Pure Raw Virgin Hair are as follows:

Fuller bundles
Higher quality and longer lasting hair
Natural looking and flowing hair that blends with all hair types
Cuticle aligned hair. No matting
No chemical processing
Hair is purely from one person no blended lengths or hair additives.
Raw hair can also be steamed and categorized as raw hair. We carry both types.

If you would like to learn more about raw hair vs virgin hair, please feel free to Contact Us.

Cambodian hair is slightly thicker and coarser than Indian hair, but is very lightweight. However, both will blend with all ethnicities and hair origins to include African American natural and Relaxed hair.

Just like your own hair, excessive use of heat will cause heat damage, but our hair is pretty resilient as well. You can use heat in moderation as the same will happen as it will with real hair, as all we sell is real hair.

Please keep in mind that no 2 people care for their hair the same way. There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how you individually care for our hair. However, considering the best proper care is being done, we have seen our hair last a minimum of 2-3 years and longer.

A common frequently asked question that we receive is how many bundles are required for an install with our hair? A common misconception that occurs is customers will generally use virgin hair equivalents, or base their quantity amounts from previous companies. Due to the quality of hair we source, and the procedures used when creating our wefts we ensure that you will always receive the fullest bundles possible. Please see below the recommended quantities for our products.

If you are purchasing lengths between 12″ & 18″ you will need 2 bundles.
If you are purchasing lengths between 20″ & 30″ you will need 3 bundles.
If you are purchasing lengths between 30″ & UP you will need 4 bundles.

Always use your longest length to determine the correct amount of hair to purchase. Example: If you are purchasing a 16″/18″/20″ you will need 3 bundles.

These requirements apply to traditional sew-ins, closure and frontal sew-ins and/or units. Very Important: Do Not skip purchasing a bundle because you choose to purchase a closure or frontal.

You can absolutely treat your new hair just as you would your own. Because our hair is completely unprocessed one of the major benefits is you can color, cut, curl or straighten it any style you desire.

*Please note that our curly hair textures should not be brushed as it can get frizzy. It is best to use a wide tooth comb or your fingers to scrunch. All of our curly/wavy hair textures will straighten and revert back to their original wave/curl pattern again when wet.

We do not offer bundle deals, as we are providing you with some of the finest hair on the market today.

To insure expedited delivery all orders are processed for production daily. Unfortunately, once your payment is complete orders cannot to be modified, cancelled or refunded.

We Highly Recommend That You Do Not Make Any Hair Appointments, Until Your Hair Has Been Delivered. During ALL SALES & PROMOS processing can take additional processing times. Special hair requests such as hair/curl/wave pattern, coarseness and color will also fall into the additional processing time category.

We highly encourage all new customers to view our complete shipping and handling policy here prior to ordering. Thank you.

If a separate order is placed unfortunately multi shipping discounts cannot be offered. For security purposes all transactions will have a tracking number associated with each purchase. Also each transaction has credit card processing fees associated with them.

Due to Sanitary/Health concerns and regulations, there are no refunds on our Hair Extensions. Under very rare circumstances, an exchange may be authorized. *Please see our return/exchange policy under the contact us tab for more information.

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