Do I need to set up an account to place an order?
Answer :
No, by setting up an account, you become an Ondibu Hair member and have access to order and shipping information. You will also be added to our email list for the exclusive updates in the future.
I have not received my order confirmation. What should I do?
Answer :
Order confirmation emails may be delayed due to high order volume. Depending on the method chosen upon checking out, SMS or E-mail, if you have not received your order confirmation please check the spam folder as some E-mails get sent there. If you have not received your order confirmation please contact us at if you have not received your confirmation email after 24 hours of your purchase.
Do you allow refunds? Can I cancel my order?
Answer :
Ondibu Hair does not offer refunds or cancellations. At Ondibu, each bundle will be different as we are a raw hair company. Rest assured, we thoroughly wash and inspect all hair to ensure consistency and quality before shipping to our customers. Due to the nature of our products, all items are custom made to order and are non-refundable. Please note, Ondibu Hair reserves the right to refuse all unauthorized returns.
I emailed your customer service team. When should I expect a response?
Answer :
I emailed your customer service team. When should I expect a response? We aim to respond to all E-mails within 24 - 48 hours during regular business hours. Business hours are Monday-Friday 10 am - 3 pm EST. Please note that this timeframe may be extended during holidays and sales.
How can I get in touch with your customer service team?
Answer :
For customer service inquiries, please E-mail us at
What method is used for shipping?
Answer :
All orders are shipped via UPS for domestic, and UPS/DHL for international orders depending on location.
How can I be notified about upcoming launches and restocks?
Answer :
We recommend signing up to our mailing list to stay up to date of the latest and greatest coming from us at Ondibu Hair. You can also follow us on Facebook or Instagram. Our social media channels are a great source of keeping up to date on your favorite Ondibu Hair products.
Does your company offer next day shipping?
We do not offer Next Day Air or Expedited Shipping as all items are normally shipped within 1 - 2 Business Days.