At Ondibu Hair, we source our hair to complete your order. All orders are considered custom-made and undergo processing before shipment. We highly recommend not making hair appointments until your order is received.
STANDARD PROCESSING
- Standard order processing time is 7 to 10 business days.
This excludes shipping transit times. You can select your preferred transit time at checkout. All orders placed over weekends/federal holidays will begin processing the following business day.
Once your order is processed, it will be shipped via the selected shipping method at checkout. In addition, you will receive a shipping confirmation notification via text/email, depending on your preferred communication method chosen at checkout.
NEED YOUR ORDER SOONER?
- Please email sales@ondibuhair.com to check our in-stock inventory. Additional fees may apply for expedited orders.
PROMOTIONAL ORDERS PROCESSING
- During promotions, shipping times will be extended. Promotional shipping is 15-21 business days. During holidays and promotions, shipping delays may occur. These delays are due to third-party shippers. Unfortunately, we cannot control delivery times.
CUSTOM ORDERS
- Fulfillment times vary for custom orders depending on order type, size, and the sourcing destination of the product. You can email our customer service team for processing and shipping times. Timeframes vary per item and annual season.
CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
- Ondibuhair.com products items cannot be reserved by placing them in your cart as product availability is extremely limited.
If you have any questions about our processing or shipping, please contact us before placing your order via email at sales@ondibuhair.com