Frequently Asked Questions

Fall is here, and it’s the perfect season to revamp your hairstyle. Whether you're rocking a...

At Ondibu Hair, we pride ourselves on delivering top-notch raw hair extensions that exceed our cu...

At Ondibu Hair, we often hear misconceptions about raw hair that can deter people from experienci...

The Ultimate Nighttime Routine for Your Curly Extensions Maintaining the beauty and health of you...

Summer is here, and it's the perfect time to flaunt those gorgeous waves! Whether you're hitting ...

STANDARD PROCESSING Your order will be processed within 7 to 10 business days.  This excludes ...

No, by setting up an account, you become an Ondibu Hair member and have access to order and shipp...

Order confirmation emails may be delayed due to high order volume. Depending on the method chosen...

Ondibu Hair does not offer refunds or cancellations. At Ondibu, each bundle will be different as ...

We aim to respond to all E-mails within 24 - 48 hours during regular business hours. Business hou...

For customer service inquiries, please E-mail us at sales@ondibuhair.com

All orders are shipped via UPS for domestic, and UPS/DHL for international orders depending on lo...

We recommend signing up to our mailing list to stay up to date of the latest and greatest coming ...

We do offer Next Day Air and Expedited Shipping. Those shipping options can be selected at checkout.

Our products are all sold individually. 

As of 2015 we no longer offer samples. Should you decide to purchase a bundle for testing, you wi...

No. All items on www.ondibuhair.com are in stock and available for purchase unless otherwise note...

As of the beginning of 2019, we no longer offer wholesale.

DO YOU ALLOW REFUNDS OR ORDER CANCELLATIONS? Ondibu Hair does not offer refunds nor cancellations...

If a separate order is placed, unfortunately, multi-shipping discounts cannot be offered. For sec...

We highly recommend that you do not make any hair appointments until your hair is delivered. Appr...

To ensure expedited delivery, all orders are processed for production daily. Unfortunately, once ...

We do not offer bundle deals. 

You can treat your new hair just as you would your own. Because our hair is completely unprocesse...

A common misconception that occurs is customers will generally use virgin hair equivalents or bas...

Please keep in mind that no two people care for their hair the same way. There are so many factor...

Cambodian hair is slightly thicker and coarser than Indian hair but is very lightweight. However,...

As Virgin and Raw Hair are not the same, let's start with the true definitions, as it is crucial,...