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What is your shipping time?
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STANDARD PROCESSING
Your order will be processed within 7 to 10 business days.
This excludes ...
Do I need to set up an account to place an order?
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No, by setting up an account, you become an Ondibu Hair member and have access to order and shipp...
I have not received my order confirmation. What should I do?
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Order confirmation emails may be delayed due to high order volume. Depending on the method chosen...
Do you allow refunds? Can I cancel my order?
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Ondibu Hair does not offer refunds or cancellations. At Ondibu, each bundle will be different as ...
I emailed your customer service team. When should I expect a response?
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We aim to respond to all E-mails within 24 - 48 hours during regular business hours. Business hou...
How can I get in touch with your customer service team?
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For customer service inquiries, please E-mail us at sales@ondibuhair.com
What method is used for shipping?
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All orders are shipped via UPS for domestic, and UPS/DHL for international orders depending on lo...
How can I be notified about upcoming launches and restocks?
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We recommend signing up to our mailing list to stay up to date of the latest and greatest coming ...
Does your company offer next day shipping?
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We do offer Next Day Air and Expedited Shipping. Those shipping options can be selected at checkout.
Do you offer samples?
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As of 2015 we no longer offer samples. Should you decide to purchase a bundle for testing, you wi...
Can I reserve items by adding them to my cart?
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No. All items on www.ondibuhair.com are in stock and available for purchase unless otherwise note...
Can I exchange my order?
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DO YOU ALLOW REFUNDS OR ORDER CANCELLATIONS?
Ondibu Hair does not offer refunds nor cancellations...
Do you offer combined shipping discounts?
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If a separate order is placed, unfortunately, multi-shipping discounts cannot be offered. For sec...
I placed my order, when will my package arrive?
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We highly recommend that you do not make any hair appointments until your hair is delivered.
Appr...
I've already placed my order, can I change it?
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To ensure expedited delivery, all orders are processed for production daily. Unfortunately, once ...
Is it ok to color, bleach or use heat tools on my extensions?
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You can treat your new hair just as you would your own. Because our hair is completely unprocesse...
How much hair will I need?
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A common misconception that occurs is customers will generally use virgin hair equivalents or bas...
How long will my hair extensions last?
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Please keep in mind that no two people care for their hair the same way. There are so many factor...
What hair is thicker cambodian or indian?
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Cambodian hair is slightly thicker and coarser than Indian hair but is very lightweight. However,...
What is the difference between Raw and Virgin hair?
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As Virgin and Raw Hair are not the same, let's start with the true definitions, as it is crucial,...
