Shipping

At Ondibu Hair, we’re committed to providing you with the best! This commitment is not just for our products but also for getting your product to you. When placing your order, please ensure your name, shipping address, phone number, email address, and desired texture/lengths are correct before submitting.

If you realize that there is an error in your shipping address, please reach out to us right away at sales@ondibuhair.com. Once your order has been shipped, we’re unable to make any modifications to it. 

Refused or lost orders will not be refunded. Ondibu will not be responsible for incorrect addresses. Thank you for your understanding.

 HOW LONG DOES SHIPPING TAKE? 

We offer four domestic shipping options depending on your selection. This excludes the seven-day processing time. 

• Free: (2-5 Business days) - After Processing 
• Ground: (2-5 Business days) -  After Processing 
• Expedited: (1-2 Business Days) -  After Processing 

The selected shipping method is excluded from the processing times.
When purchasing shipping, you choose how soon you want your order to arrive after the processing time. Shipping is non-refundable.

INTERNATIONAL SHIPPING

International Express: (2-3 Business Days) - After Processing. 

The selected shipping method is excluded from the processing times.

Taxes and duties are now included in all international orders at checkout. Shipping is non-refundable. 

Once your order has shipped, You will receive a shipping confirmation notification via text/email, depending on your preferred communication method selected at checkout with your tracking number. 

Additional Shipping Information:

• Refunds are not permitted for refused/abandoned shipments.
• We cannot expedite processing times on any orders.
• We cannot combine shipping or refund shipping for multiple orders.
• We cannot honor special mail delivery requests. If you need to do so, you can visit https://www.ups.com/us/en/services/tracking/mychoice.page for UPS orders only.
• We ship with UPS/USPS for all standard domestic orders, USPS for Post Office Box addresses, and UPS or DHL for international orders depending on your location.
• We are not responsible for shipping courier delays as they are a third-party service not affiliated with Ondibu Hair.
• We are not responsible for shipping deliveries that may be affected by custom-related delays or natural disasters.
• Ondibu Hair will not be responsible for the reimbursement of any lost packages.
• If you miss the delivery and your order is returned to us. You will be responsible for additional shipping costs to ship it back to you.
• Only make hair appointments once your order has been received. We do not refund any hair appointments. 

Important Notice: At Ondibu Hair, we source our hair for each custom-made order, which requires construction before shipping. We advise customers to wait to make hair appointments until their order is received. Please note that orders will not be canceled or refunded due to issues related to a lack of acknowledgment of processing times. 

Updated August 27, 2024