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At Ondibu Hair, we’re committed to providing you with the best! This commitment is not just for our products but also for getting your product to you.

When placing your order, please ensure your name, shipping address, phone number, email address, and desired texture/lengths are correct before submitting.

  • Addresses cannot be changed under any circumstances.
  • Refused or lost orders will not be refunded. Ondibu will not be responsible for incorrect addresses. 

The selected shipping method is excluded from the processing times. When purchasing shipping, you choose how soon you want your order to arrive after the processing time. Shipping is non-refundable. 

Once your order has shipped, You will receive a shipping confirmation notification via text/email, depending on your preferred communication method selected at checkout with your tracking number. 

International Shipping

  • We are not responsible for additional fees, customs charges, or back-end charges once the package has left our facility and has a third-party courier.
  • Customs fees may apply and exclude from the original purchase or shipment cost. Please check with your local customs office to determine what these additional costs will be before purchase, as they are the consumer's responsibility.

    Additional Shipping Information:

    •       Refunds are not permitted for refused/abandoned shipments.
    •       We cannot expedite processing times on any orders.
    •       We cannot combine shipping or refund shipping for multiple orders.
    •       We ship with UPS for all standard domestic orders, USPS for Post Office Box addresses, and either UPS or DHL for international orders depending on your location.
    •       We are not responsible for shipping courier delays as they are a third-party service not affiliated with Ondibu Hair.
    •       We are not responsible for shipping deliveries that may be affected by custom-related delays or natural disasters.
    •       Ondibu Hair will not be responsible for the reimbursement of any lost packages. 
    •       If you miss the delivery and your order is returned to us. You will be responsible for additional shipping costs to ship it back to you. 
    • Only make hair appointments once your order has been received. We do not refund any hair appointments. 

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