📦 SHIPPING POLICY
All Ondibu Hair orders are made to order and require a 10–14 business day processing period before shipping.
We ship via UPS or DHL, and tracking will be provided once your order is ready. Please review the full policy below to understand processing times, delivery expectations, and customer responsibilities. If anything is unclear, feel free to contact us — We’re happy to help.
⏳ Processing Time
All Ondibu Hair orders are custom made to order.
Please allow 10–14 business days (excluding weekends and U.S. holidays) for processing before shipment.
This timeline includes hair sourcing, manufacturing, and in-house inspection.
Each bundle undergoes quality control, documentation, and secure packaging to ensure it meets our luxury standards.
🛠️ What to Expect After You Order
After you place your order, you will receive an Order Confirmation Email.
While you wait, we are sourcing, preparing, and perfecting your bundles as part of our made-to-order process.
When your order is ready to ship, you will receive a Shipping Confirmation Email with your tracking number.
Your estimated delivery timeframe is shown at checkout based on the shipping method you select.
🚚 Shipping Methods & Delivery
After processing, your order will ship using the carrier chosen at checkout — typically UPS or DHL.
Standard delivery times vary by location but usually take 2–5 business days within the U.S.
Tracking details will be sent to the email provided at checkout
🖊️ Signature Requirement
After processing, your order will ship using the carrier chosen at checkout — typically UPS or DHL.
Standard delivery times vary by location but usually take 2–5 business days within the U.S.
Tracking details will be sent to the email provided at checkout.
📬 Lost or Stolen Packages
Ondibu Hair is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
Once tracking shows “delivered,” liability transfers to the customer.
We recommend shipping to a secure address and monitoring tracking updates closely.
Customers may use UPS My Choice or DHL On Demand Delivery to manage delivery options.
These tools allow you to reschedule delivery, add instructions, or redirect to a nearby pickup location.
🏠 Address Accuracy
Please double-check your shipping address before submitting your order.
Ondibu Hair is not liable for delivery issues caused by incorrect or incomplete addresses.
If a package is returned due to an undeliverable address, the customer will be responsible for reshipping fees.
💵 Currency & Payments
All orders are charged in USD. Your bank may automatically convert the amount to your local currency based on the current exchange rate.
For the best experience, we recommend using a credit or debit card with no foreign transaction fees.
🌍 International Duties & Taxes
International customers are responsible for any import duties, VAT, or customs taxes unless otherwise stated at checkout.
These fees are determined by your local customs office and are not controlled by Ondibu Hair.
