Shipping Policy

At Ondibu Hair, we are committed to delivering premium raw hair products with care, accuracy, and professionalism. Please review the following shipping terms before placing your order.

Processing Time

All orders require a processing period of 10–14 business days (excluding weekends and holidays) before shipping. This allows us time to perform thorough quality checks, documentation, and secure packaging of your luxury hair.

Please note: Business days do not include Saturdays, Sundays, or national holidays.

Need It Sooner?

Express Service Available

Need your order fast? We offer express processing for an additional starting at $275, exclusively on natural black hair. Express orders are prioritized and processed within approximately 4-6 business days.

To confirm availability, please contact us at sales@ondibuhair.com before placing your order.

Please note: Express service does not apply to sale or promotional items.

Shipping Methods & Delivery

Once processing is complete, your order will be shipped via the carrier selected at checkout (typically USPS, UPS, or DHL). Standard delivery times vary by location but generally range from 2–5 business days within the U.S.

A tracking number will be sent to the email provided at checkout once your order has shipped.

Signature Requirement

For your protection, signature confirmation may be required on orders over a certain value. Please ensure someone is available to receive the package at the shipping address provided.

Lost or Stolen Packages

Ondibu Hair is not responsible for packages that are lost, stolen, or marked as delivered by the carrier. Once a package is scanned as delivered, liability shifts to the customer.

We strongly recommend shipping to a secure address and tracking your delivery closely. If your package is missing, please contact us to initiate a claim.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is entered correctly at checkout. Ondibu Hair is not responsible for delays or losses resulting from incorrect or incomplete shipping information.

If a package is returned to us due to an undeliverable address, the customer will be responsible for the cost of reshipping.

International Orders

Yes — we ship internationally! All duties and taxes are calculated and paid at checkout, so there are no unexpected fees upon delivery. International orders typically arrive within 2–3 business days after shipment, depending on your location and selected carrier.

Please ensure your shipping details are accurate, and allow time for customs clearance if applicable.

Need Help?

For shipping updates or questions, please contact us at: Email: sales@ondibuhair.com