Return & Exchanges
DO YOU ALLOW REFUNDS OR ORDER CANCELLATIONS?
Ondibu Hair does not offer refunds nor cancellations. At Ondibu Hair, each bundle will be different as we are a raw hair company. Rest assured, we thoroughly wash and inspect all hair to ensure consistency and quality before shipping to our customers. Due to the nature of our products, all items are custom made to order and are non-refundable.
Exchanges are honored within seven days of receipt of product. The product must be returned in the original condition with no alterations to be eligible for exchange. Alterations include, but are not limited to;
- The removal of tags
- The removal of zip ties
- Appling water, products, or chemical treatments.
Please email us within seven days of receiving your order. Include your name, order number, and photos with your email for return instructions. After seven days, all exchanges are void.
If an exchange is permitted, shipping costs of the existing order, exchange, and any upcharges are the buyer's responsibility. There is a $25.00 restocking fee associated with the exchange.
Federal law prohibits the return of used human hair.
Ondibu hair reserves the right to refuse ant packages/returns at any time.
Please note; closures, frontals, and wigs are not-refundable as well a non-exchangeable.