Exchanges & Returns

 

EXCHANGES 

We have a 7-day exchange policy. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your items are not in their original condition, they cannot be exchanged.

Exchanges must be requested within seven days of receiving your item. No exchanges will be accepted after seven days. Exchanges on manipulated or worn hair will not be honored under any circumstances.

If you would like to initiate an exchange, contact us at sales@ondibuhair.com. Items returned to us must first request a return to be accepted. Unauthorized exchanges/returns will not be accepted.

A 25% restocking fee will be taken from the total amount of any exchange. 

DAMAGES & ISSUES 

Please inspect your order upon reception and contact us immediately if the item is defective or if you received the wrong item so we can evaluate the issue and make it right. You have seven days to report any damages or problems with your order.

EXCEPTIONS / NON-EXCHANGEABLE ITEMS 

Unfortunately, we cannot accept exchanges or returns on sale items or gift cards. Used items are non-refundable and non-exchangeable.

You can always contact us for any exchange questions at sales@ondibuhair.com.

ACCEPTED PAYMENTS

We accept payments via PayPal, Affirm, Shop Pay, and Sezzle. 

Affirm Payments - These lending partners provide payment options through Affirm: affirm.com/lenders.

REFUNDS

 

**** Due to the nature of our products, ALL SALES ARE FINAL. All orders are non-refundable. Reimbursement will be issued in the form of store credit only. Refunds on manipulated or worn hair will not be entertained under any circumstances. When accepting the terms of our store policies at checkout, you agree all sales are final. 

Important notice: Please be aware that orders will not be canceled or refunded for any reason related to a lack of acknowledgment of processing times. We have a dedicated team working hard to ensure the timely delivery of your orders, and we kindly ask for your cooperation and understanding. Thank you for choosing us for your hair needs.

WE TAKE FRAUD SERIOUSLY 

Using a credit card that does not belong to you or claiming an order was falsely placed on your behalf will result in an investigation and possible prosecution. Please note that your IP address is logged and verified through our internet security when accessing our website.