Return & Exchanges
DO YOU ALLOW REFUNDS OR ORDER CANCELLATIONS?
Ondibu Hair Does Not Offer Refunds or Cancellations. At Ondibu, Each Bundle Will Be Different as We Are A Raw Hair Company. Rest Assured, We Thoroughly Wash and Inspect All Hair to Ensure Consistency and Quality Before Shipping to Our Customers. Due to The Nature of Our Products, All Items Are Custom Made to Order and Are Non-Refundable.
Exchanges Are Honored Within Seven Days of Receipt of Product. The Product Must Be Returned in The Original Condition with No Alterations to Be Exchange Eligible. Alterations Include but Are Not Limited To: (Removal of Tags, Removal of Zip Ties, Applying Water, Products or Chemical Treatments). Please Email Us Within 7 Days of Receiving Your Order. Include Your Name, Order Number and Photos with Your Email for Return Instructions. After 7 Days All Exchanges Are Void.
If an Exchange Is Permitted, Shipping Costs of The Existing Order, Exchange, and Any Upcharges Are the Buyers Responsibility. There is a $25 restocking fee associated with exchanges. Federal Law Prohibits the Return of Used Human Hair.
Ondibu Hair Reserves the Right to Refuse Any Packages/Returns at Any Time.
Please Note: *Closures, Frontals, And Wigs Are Non-Refundable or Non-Exchangeable.