REFUND POLICY

At Ondibu Hair, we take pride in delivering premium raw hair extensions designed for long-term wear and performance. To maintain the integrity, hygiene, and quality of our products:

ALL SALES ARE FINAL

Due to the nature of our products, ALL SALES ARE FINAL. All orders are non-refundable. Reimbursement will be issued in the form of store credit only at our discretion.

Refunds on manipulated or worn hair will not be entertained under any circumstances. Once hair has been installed, altered, colored, cut, brushed out, or tampered with in any way, it becomes ineligible for any dispute or resolution.

By accepting our store policies at checkout, you agree that all sales are final.

Processing Time Acknowledgment

Important Notice:

Orders will not be canceled or refunded due to failure to acknowledge or review our stated processing times. We clearly communicate that processing may take 10–14 business days (excluding weekends and holidays), and by completing your purchase, you accept this timeline.

We have a dedicated team working to ensure timely and secure delivery, and we appreciate your patience and cooperation.

Order Accuracy & Quality Control

All items are carefully inspected, photographed, and video recorded prior to shipping for quality assurance. This internal documentation helps us verify item condition and ensure your order meets our high standards.

Order Issues or Damaged Items

In the rare event that you receive a defective or incorrect item, please email sales@ondibuhair.com within 48 hours of delivery with:

• Photos of the product and packaging
• A brief explanation of the issue
• Your full name and order number

If the issue is confirmed to be our error, store credit may be issued or a replacement sent. No claims will be accepted after 48 hours or once the hair has been altered in any way.

Cancellations

Orders may be canceled within 24 hours of purchase by written request. After that, your order is in processing and cannot be canceled. We also reserve the right to cancel any order due to errors, policy violations, or suspected fraud. In such cases, a full refund will be issued.

Fraudulent Activity & Chargebacks

Please note that your IP address is logged and verified through our internet security when accessing our website. We investigate all claims of fraud. Any attempt to initiate unauthorized chargebacks or submit false claims will be reported and prosecuted to the fullest extent of the law.

Need Help? Any concerns or questions, contact us at: Email: sales@ondibuhair.com