Ondibu Hair takes pride in on our customer service and high rate of customer satisfaction. We thoroughly inspect all hair before shipment before leaving our factories in overseas, and are double checked in house prior to sending to you in order to ensure consistency and quality. All sales are final.
Very, Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair, without cutting the zip ties or opening the bundles to ensure satisfaction with the product. DO NOT ADD PRODUCT, OR WASH THE HAIR. Once the hair is used we are limited on what we can do to help you if a problem arises. If you feel there's an issue this would be the time to reach out for assistance.
ALL SALES ARE FINAL AS OUR ITEMS ARE CUSTOM ITEMS MADE. ALL SALES ARE NON - REFUNDABLE. If an issue should arise you will be rewarded a store credit, not a refund.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or manipulated with heat or chemicals of any sort all exchange policies are voided.
Any Chargebacks or PayPal disputes without initially contacting Ondibu Hair for resolve, will automatically result in a forfeiture of any exchanges. Any unlawful chargebacks will result in criminal investigation and charges.
Again, Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
NO Refunds, ALL SALES are Final.