We Highly Recommend That You Do Not Make Any Hair Appointments, Until Your Hair Has Been Delivered. During ALL SALES & PROMOS processing can take up to an additional processing time of 7-10 business days from the below mentioned. **Special hair requests such as hair/curl/wave pattern, coarseness and color will also
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CUSTOMER SUPPORT & SALES: 1.866.426.5775
When will my order ship?
When will my order ship?
When will my order ship?

We Highly Recommend That You Do Not Make Any Hair Appointments, Until Your Hair Has Been Delivered. During ALL SALES & PROMOS processing can take up to an additional processing time of 7-10 business days from the below mentioned. **Special hair requests such as hair/curl/wave pattern, coarseness and color will also fall into the additional processing time category. 

You will receive an Order Confirmation email once you order is initially placed, followed by a Shipping Confirmation email after your order has been shipped. This will include your tracking number. Your order will remain in unfulfilled status until it is shipped. We do not send out updates during the processing stage.

 

Regular Processing Times: The following processing times apply are as follows, per hair type being ordered. Depending on order volume, shipping schedule can change without notice. If there are any major changes you will be notified by our Customer Service Team. 

  • All Natural Straight & Wavy Bundles in 1B: (2-3 weeks) 
  • All Wavy Curly & Curly Bundles: (2-3 weeks)
  • All Grey and Blonde Bundles: (3-4 weeks)
  • Yaki Bundles:  (2-3 weeks) 
  • All Clip-Ins: (2-3 weeks)
  • All Closures and Frontals (3-6 weeks) 
  • If an order is placed with a closure or frontal your order will ship once your closure or frontal is ready. If you do not wish to wait, please place 2 separate orders. 
We are a custom wefting company, and not purchase on demand. There is a wait time associated with each order placed through Ondibu Hair. 

 

    We highly encourage all new customers to view our complete shipping and handling policy here prior to ordering. Thank you. 

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