Processing Times

Important Notice: At Ondibu Hair, we source our hair for each custom-made order, which requires construction before shipping. We advise customers to wait to make hair appointments until their order is received. Please note: orders will not be canceled or refunded due to issues related to a lack of acknowledgment of processing times.

HOW LONG DOES PROCESSING TAKE?

All RAW INDIAN ORDERS - PROCESSING TIME

Processing takes seven 10-14 business days, excluding weekends and holidays for all orders during regular business days. Tracking numbers are sent via email confirmation on the day of shipping. We do not send pre-tracking numbers. Our process is in real-time.

ALL CAMBODIAN/ BUNDLE DEAL ORDERS CAN TAKE UP TO 3 WEEKS FOR PROCESSING.

PROMOTIONAL ORDERS PROCESSING

Please note that shipping times will be extended during promotional sales and holiday periods. Please allow up to 14 business days for processing and delivery of all orders. We cannot expedite orders or issue refunds, as all sales are final.

NEED YOUR ORDER SOONER?

Please email sales@ondibuhair.com to check our in-stock inventory. Additional fees may apply for expedited orders.

All processing times exclude shipping transit times. You can select your preferred transit time at checkout. Orders placed over weekends and federal holidays will begin processing the following business day.

HOW LONG DOES SHIPPING TAKE?

We offer four domestic shipping options depending on your selection. This excludes the seven-day business day processing time.

Free: (2-5 Business days) - After Processing
Ground: (2-5 Business days) - After Processing
Expedited: (1-2 Business Days) - After Processing
International Express: (2-3 Business Days) - After Processing

Tracking numbers will be sent via email confirmation on the day of shipping.

Processing Times

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