Processing Times
HOW LONG DOES PROCESSING TAKE?
ALL LACE, BUNDLES, CLIP-INS, & I-TIPS - PROCESSING TIME
Processing takes seven (7) business days, excluding weekends and holidays for all orders during regular business days. Tracking numbers are sent via email confirmation on the day of shipping. We do not send pre-tracking numbers. Our process is in real-time.
PROMOTIONAL ORDERS PROCESSING
- During promotional sales and holidays, shipping times may be extended.
NEED YOUR ORDER SOONER?
- Please email sales@ondibuhair.com to check our in-stock inventory. Additional fees may apply for expedited orders.
All processing times exclude shipping transit times. You can select your preferred transit time at checkout. Orders placed over weekends and federal holidays will begin processing the following business day.
HOW LONG DOES SHIPPING TAKE?
We offer four domestic shipping options depending on your selection. This excludes the seven-day processing time.
- Free: (2-5 Business days) - After Processing
- Ground: (2-5 Business days) - After Processing
- Expedited: (1-2 Business Days) - After Processing
- International Express: (2-3 Business Days) - After Processing
Tracking numbers will be sent via email confirmation on the day of shipping.
Important Notice: At Ondibu Hair, we source our hair for each custom-made order, which requires construction before shipping. We advise customers to wait to make hair appointments until their order is received. Please note that orders will not be canceled or refunded due to issues related to a lack of acknowledgment of processing times.
