Orders are shipped via UPS or DHL based on your location and selected shipping method at checkout.

Tracking details are sent once your order ships.

Domestic U.S. orders typically arrive within 2 to 5 business days after shipment.

International orders typically arrive within 2 to 4 business days after shipment.

Delivery timelines begin once your order has been shipped.

Some orders may require a signature upon delivery for security purposes.

If you are unavailable, the carrier may attempt redelivery or hold the package for pickup.

Ondibu Hair is not responsible for packages marked as delivered by the carrier.

Once delivery is confirmed, responsibility transfers to the customer.

We recommend shipping to a secure location and monitoring tracking closely.

Please ensure your shipping address is correct before placing your order.

Ondibu Hair is not responsible for delivery issues caused by incorrect or incomplete addresses.

Returned packages due to address errors will require a reshipping fee.

International orders may be subject to import duties, VAT, or customs fees.

These charges are determined by your local customs authority and are the responsibility of the customer.