No. All items on www.ondibuhair.com are in stock and available for purchase unless otherwise noted. Items cannot be reserved by holding them in your cart. Product availability is limited and therefore may sell out before your purchase is complete.
We highly recommend that you do not make any hair appointments until your hair is delivered.
Approximate Shipping & Arrival Times
At Ondibu Hair, we source our hair to complete your order. All orders are considered custom made and undergo processing before shipment. Orders take approximately 14 business days from the time of order to receive.
** Please note: This does not apply to custom invoice orders, we will notify you of the processing and shipping time before placing your order, and your invoice is sent to you.
During Ondibu promosprocessing can take additional time. Thank you in advance for your patience.
Exchanges are honored within seven days of receipt of product. The product must be returned in the original condition with no alterations to be eligible for an exchange. Alterations include but are not limited to: (Removal of Tags, Removal of Zip Ties, Applying Water, Products or Chemical Treatments). Please Email us within seven days of receiving your order. Include your name, order number, and photos with your Email for return instructions. After seven days, all exchanges are void.
If an exchange is permitted, shipping costs of the existing order, exchange, and any upcharges are the buyer's responsibility. Federal law prohibits the return of used human hair.
Ondibu Hair reserves the right to refuse any packages/returns at any time.
Please Note: *Closures, Frontals, And Wigs Are Non-Refundable or Non-Exchangeable.
Order confirmation emails may be delayed due to high order volume. Depending on the method chosen upon checking out, SMS or E-mail, if you have not received your order confirmation please check the spam folder as some E-mails get sent there. If you have not received your order confirmation please contact us at email@example.com if you have not received your confirmation email after 24 hours of your purchase.
Ondibu Hair does not offer refunds or cancellations. At Ondibu, each bundle will be different as we are a raw hair company. Rest assured, we thoroughly wash and inspect all hair to ensure consistency and quality before shipping to our customers. Due to the nature of our products, all items are custom made to order and are non-refundable.
Please note, Ondibu Hair reserves the right to refuse all unauthorized returns.
Cambodian hair is slightly thicker and coarser than Indian hair but is very lightweight. However, both will blend with all ethnicities and hair origins to include African American natural and Relaxed hair.
Please keep in mind that no two people care for their hair the same way. There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how youindividually care for our hair. However, considering the best proper care is being done, we have seen our hair last a minimum of 2-3 years and longer.
You can treat your new hair just as you would your own. Because our hair is completely unprocessed one of the significant benefits is you can color, cut, curl or straighten it any style you desire.
*Please note that our curly hair textures shouldn't be over manipulated as the hair can get frizzy. It is best to use a wide tooth comb or your fingers to scrunch. All of our curly/wavy hair textures will straighten and revert to their original wave/curl pattern again when wet.
We aim to respond to all E-mails within 24 - 48 hours during regular business hours. Business hours are Monday-Friday 10 am - 3 pm EST. Please note that this timeframe may be extended during holidays and sales.