Ordering / Processing / Shipping / Returns & Exchanges

Do I need to set up an account to place an order?

Can I reserve items by adding them to my cart?

I placed my order, when will my package arrive?

I've already placed my order, can I change it?

Can I exchange my order?

Do you offer combined shipping discounts?

Does your company offer next day shipping?

What method is used for shipping?

I have not received my order confirmation E-mail. What should I do?

Do you allow refunds? Can I cancel my order?

Hair Questions

What is the difference between Raw and Virgin hair?

What hair is thicker, Cambodian or Indian?

How long will my hair extensions last?

Is it ok to color, bleach, or use heat tools on my extensions?

How much hair will I need?


Is the price for one bundle or three?

Do you offer samples?

Do you offer wholesale?

Do you offer bundle deals?

How can I get in touch with your customer service team?

I emailed your customer service team. When should I expect a response?

How can I be notified about upcoming launches and restocks?