No, by setting up an account, you become an Ondibu Hair member and have access to order and shipping information. You will also be added to our email list for the exclusive updates in the future.

No. All items on www.ondibuhair.com are in stock and available for purchase unless otherwise noted. Items cannot be reserved by holding them in your cart. Product availability is limited and therefore may sell out before your purchase is complete.

We highly recommend that you do not make any hair appointments until your hair is delivered.

Approximate Shipping & Arrival Times

At Ondibu Hair, we source our hair to complete your order. All orders are considered custom made and undergo processing before shipment. Orders take approximately 14 business days from the time of order to receive. 

** Please note: This does not apply to custom invoice orders, we will notify you of the processing and shipping time before placing your order, and your invoice is sent to you. 

During Ondibu promos processing can take additional time. Thank you in advance for your patience.

For our full shipping policy, please click here.

To ensure expedited delivery, all orders are processed for production daily. Unfortunately, once your payment is complete orders cannot be modified, canceled or refunded. 

Exchanges are honored within seven days of receipt of product. The product must be returned in the original condition with no alterations to be eligible for an exchange. Alterations include but are not limited to: (Removal of Tags, Removal of Zip Ties, Applying Water, Products or Chemical Treatments). Please Email us within seven days of receiving your order. Include your name, order number, and photos with your Email for return instructions. After seven days, all exchanges are void. 

If an exchange is permitted, shipping costs of the existing order, exchange, and any upcharges are the buyer's responsibility. Federal law prohibits the return of used human hair.

Ondibu Hair reserves the right to refuse any packages/returns at any time.

Please Note: *Closures, Frontals, And Wigs Are Non-Refundable or Non-Exchangeable. 

If a separate order is placed, unfortunately, multi-shipping discounts cannot be offered. For security purposes, all transactions will have a tracking number associated with each purchase. 

We do not offer Next Day Air and Expedited Shipping.

All orders are shipped via UPS for domestic, and UPS/DHL for international orders depending on location.

Order confirmation emails may be delayed due to high order volume. Depending on the method chosen upon checking out, SMS or E-mail, if you have not received your order confirmation please check the spam folder as some E-mails get sent there. If you have not received your order confirmation please contact us at sales@ondibuhair.com if you have not received your confirmation email after 24 hours of your purchase.

Ondibu Hair does not offer refunds or cancellations. At Ondibu, each bundle will be different as we are a raw hair company. Rest assured, we thoroughly wash and inspect all hair to ensure consistency and quality before shipping to our customers. Due to the nature of our products, all items are custom made to order and are non-refundable.

Please note, Ondibu Hair reserves the right to refuse all unauthorized returns.

As Virgin and Raw Hair are not the same, let's start with the true definitions, as it is crucial, then we'll get into hair! 

Virgin Definition adj: FRESH, UNSPOILED specifically: not altered by human activity.

• Virgin Hair claims its human hair that's never been chemically or mechanically manipulated.

Raw Definition noun: a raw state or place. In a natural, unrefined, or crude state. 

• Raw hair is a single donor's hair.
• Raw hair is not steamed to form a uniform hair pattern.
• No two bundles are identical when it comes to raw hair as each bundle comes from a single donor. It's never significantly different enough to where the hair will not blend. 

Raw Hair Comes in 3 Basic Textures; Straight, Wavy, & Curly.

• Body Wave, Kinky Curly, Exotic Curly, Loose and Deep Wave, Spanish Wave are all examples of processed virgin hair; the list goes on.

The Main Advantages of Ondibu Hair Are: 

• Ethically Sourced
• Fuller Bundles
• Highest Raw Hair Quality Resulting In Years of Use
• Natural Looking, Flowy Hair That Blends with All Hair Types
• Cuticle Aligned Hair
• No Matting
• No Chemical Processing
• Durable Weft Construction
• No Steam Processing
• Hair is Strictly From One Donor Only
• No Blended Lengths, Additive or Synthetic Fibers

Cambodian hair is slightly thicker and coarser than Indian hair but is very lightweight. However, both will blend with all ethnicities and hair origins to include African American natural and Relaxed hair.

Please keep in mind that no two people care for their hair the same way. There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how you individually care for our hair. However, considering the best proper care is being done, we have seen our hair last a minimum of 2-3 years and longer.

You can treat your new hair just as you would your own. Because our hair is completely unprocessed one of the significant benefits is you can color, cut, curl or straighten it any style you desire.

*Please note that our curly hair textures shouldn't be over manipulated as the hair can get frizzy. It is best to use a wide tooth comb or your fingers to scrunch. All of our curly/wavy hair textures will straighten and revert to their original wave/curl pattern again when wet.

A common misconception that occurs is customers will generally use virgin hair equivalents or base their quantity amounts from previous companies when shopping Ondibu.

Due to the supreme quality of hair we source and the procedures used when creating the wefts, we can ensure that you will always receive the fullest bundles possible.

Please see below the recommended quantities for our products.

• If you are purchasing lengths between 12″ & 18″, you will need two bundles.
• If you are purchasing lengths between 20″ & 30″, you will need three bundles. 
• If you are purchasing lengths between 30″ & UP, you will need four bundles. 

Always use your longest purchased length to determine the correct amount of hair to purchase. Example: If you are purchasing a 16″/18″/20″ you will need three bundles.

These recommendations apply to:

• traditional sew-ins
• closure and frontal sew-ins 
• head circumferences of 21" & below

If you prefer fuller hair or plan to make a unit, please proceed to add a bundle to the recommendations above. 

Very Important: Do Not skip purchasing a bundle because you choose to purchase a closure or frontal.

Our products are all sold individually. 

As of 2015 we no longer offer samples. Should you decide to purchase a bundle for testing, you will receive the same quality hair should you place future orders.

As of the beginning of 2019, we no longer offer wholesale.

We do not offer bundle deals. 

For customer service inquiries, please E-mail us at sales@ondibuhair.com

We aim to respond to all E-mails within 24 - 48 hours during regular business hours. Business hours are Monday-Friday 10 am - 3 pm EST. Please note that this timeframe may be extended during holidays and sales. 

We recommend signing up to our mailing list to stay up to date of the latest and greatest coming from us at Ondibu Hair.

You can also follow us on Facebook or Instagram. Our social media channels are a great source of keeping up to date on your favorite Ondibu Hair products.