Mar 24 , 2018

Can I exchange my order?

Exchanges are honored within seven days of receipt of product. The product must be returned in the original condition with no alterations to be eligible for an exchange. Alterations include but are not limited to: (Removal of Tags, Removal of Zip Ties, Applying Water, Products or Chemical Treatments). Please Email us within seven days of receiving your order. Include your name, order number, and photos with your Email for return instructions. After seven days, all exchanges are void. 

If an exchange is permitted, shipping costs of the existing order, exchange, and any upcharges are the buyer's responsibility. Federal law prohibits the return of used human hair.

Ondibu Hair reserves the right to refuse any packages/returns at any time.

Please Note: *Closures, Frontals, And Wigs Are Non-Refundable or Non-Exchangeable.