SHIPPING POLICY We will only shipped to the billing address associated with the card. Shipping Policy **October through April are our highest ordering periods. Processing time might be longer than usual.** About 5 additional days for processing. We apologize for the inconvenience, but we do not have any way to give spe
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CUSTOMER SUPPORT & SALES: 1.866.426.5775

Terms & Conditions

SHIPPING POLICY

We will only shipped to the billing address associated with the card.

Shipping Policy

**October through April are our highest ordering periods. Processing time might be longer than usual.** About 5 additional days for processing.
We apologize for the inconvenience, but we do not have any way to give special delivery instructions to the USPS/UPS delivery person and any such instructions will be ignored. USPS/UPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.
Shipping and Handling are as follows: $15.00 USPS flat fee for all Domestic Orders. $75.00 UPS flat rate fee for all International orders.
The normal processing time for orders is as follows. Bundles in 1B Color: 7-10 business days, Grey Or Blonde: Up to 21 business days, Closures and Frontals (all colors): Up to 21 business days, Clip-Ins: 7-10 business days  
Payment Information We accept all major credit cards and PayPal. 
We Highly Recommend That You Do Not Make Any Hair Appointments, Until Your Hair Has Been Delivered. We are not responsible for late shipments due to incorrect address input, inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind weekends and holidays do not count as a business day and should be considered when calculating shipping times.

 **Ondibu Hair reserves the right to change or modify our policy at any time without giving prior notification.

If you have questions about how our processing and shipping times work please contact us prior to purchasing. Thank you!

We will not offer refunds for not properly acknowledging our shipping and processing times. All sales are final. 

PAYMENT TERMS

Terms of payment are always 100% upfront. We accept all major credit cards and PayPal. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

ORDER PROCESSING

Our business hours are Monday through Friday from 10:00 am to 3:00 pm EST.  Orders placed over the weekend will be processed first thing Monday morning unless it's a holiday. 


RETURN POLICY

ALL SALES ARE FINAL !!

Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis.

PLEASE NOTE:

Ondibu isn’t responsible for any lost/damage packages. You will have the option at checkout to select full insurance. If you decline, we will not be held liable for your order.

*Any Chargebacks or PayPal disputes without initially contacting Ondibu Hair for resolve, will automatically result in a forfeiture of any exchanges, store credit or refunds.

Again, Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

 

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