We will only shipped to the billing address associated with the card.
**Ondibu Hair reserves the right to change or modify our policy at any time without giving prior notification.
If you have questions about how our processing and shipping times work please contact us prior to purchasing. Thank you!
We will not offer refunds for not properly acknowledging our shipping and processing times. All sales are final.
Terms of payment are always 100% upfront. We accept all major credit cards and PayPal. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Monday through Friday from 10:00 am to 3:00 pm EST. Orders placed over the weekend will be processed first thing Monday morning unless it's a holiday.
ALL SALES ARE FINAL !!
Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis.
Ondibu isn’t responsible for any lost/damage packages. You will have the option at checkout to select full insurance. If you decline, we will not be held liable for your order.
*Any Chargebacks or PayPal disputes without initially contacting Ondibu Hair for resolve, will automatically result in a forfeiture of any exchanges, store credit or refunds.
Again, Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.